Booking and Payment
How do I book?
You can book online for any of our camps or clubs, just find the school that you want to sign up to via the clubs and camp pages on the website. If you would rather speak to someone in person then give us a call on 01442 873150.
When should I book?
We recommend booking in advance for your holiday camps and after school clubs. We have an overwhelming response when they go live.
What forms of payment do you accept?
We accept any credit or debit card. (Mastercard, Visa, American Express)
We also accept childcare voucher payments for our camps, please see our reference codes below. If your childcare voucher provider does not appear in the list please contact us on 01442 873150
NOTE THAT WE CAN NO LONGER ACCEPT KIDDI VOUCHERS
Computershare – 0026409509
Edenred – P21248419
Care-4 – 62751085
Sodexo – 901689
Please find us on your child care provider website using the address: GU23 7BS
Can I cancel my booking for a refund?
All bookings are subject to the right to cancel in writing (by e-mail to us) within seven (7) calendar days from the date that you receive e-mail acknowledgement of the booking pursuant to the Consumer Protection (Distance Selling) Regulations 2000.
Outside of this seven (7) day period all bookings confirmed by us are final and non- refundable.
If you would like to cancel or make a change to your booking, please notify Epic Holiday Camps as soon as possible giving full reasons why. We offer credits and the ability to alter bookings up to 48 hours in advance subject to the availability of places at alternative Activities.
If a refund or credit is given for an Activity in which the customer has received a discount, the new Activity booking details will be considered to ensure the discount is still applicable. If this is not the case, the various session rates will revert to their pre-discount price and a refund or credit will only be given on the balance of the over payment.
Unfortunately, we cannot offer any refunds or credits for cancellations for activities starting today or for previous sessions.
What if the Camp doesn’t run due to COVID-19
We will be in touch to look at moving your booking to a later date when we are operating or to offer a credit note towards any of our future camps.
What is your Collection Procedure when Camp finishes?
When you drop your child off, the camp teacher will ask who is collecting the child. If you are not collecting your child then please let one of our staff members know and they will add this note to the register. When your child signs out, the staff member will ask the collector their name to make sure the right person has picked up your child.
How will the day run on a camp?
Our Camps run from 9 am until 4 pm in the school holidays, please drop your child off a little bit before 9am so that we can start promptly.
We start with a warm up activity to encourage the children to interact with each other and get to know the teachers. Each of the activities last around an hour with 15 minute breaks in between.
There is also a lunch break that lasts around 60 minutes where children can eat their own pack lunch. If the weather is nice, the teachers will supervise the children outside during break time. If the weather isn’t the best, our teachers will organise indoor games and activities during these breaks.
Will there be First Aid available?
All of our staff members are first aid trained and will have first aid equipment with them if there is ever a situation where a child needs care.
How do I contact the camp?
At each camp we have an emergency mobile phone in case parents need to contact us.
This number will be displayed on the registration table when you drop your child off in the morning.
What qualifications do the Teachers have?
Our teachers all have a passion for technology but most importantly, they have a passion for teaching. They all have a strong background in education and the technological sector. They also have extensive training and lesson planning according to the national curriculum to ensure that the lessons are fun and educational for all the students. Our recruitment team are safer recruitment and safeguarding trained to ensure that the professionals we hire are enthusiastic, professional and eager to make your child’s experience at our clubs or camps one to remember.
What is the Teacher/Student ratio?
This varies for our after-school clubs and camps. After-school clubs generally have one teacher present and a teaching assistant if needed. Whilst, we have a minimum of three teachers at our holiday camps which can support up to a maximum of 36 students.
What is the minimum age to attend?
Children must at least be 5 years old to attend our holiday camp.
What does my child need to bring?
Children should bring their own NUT-FREE lunch and drink with them. We cannot be sure that all of our school venues will have access to drinking water, so it is important that you make sure your child has enough drink to keep them hydrated for the entire day.
Please also bring any other medication that your child may require.
Children should wear appropriate clothing for the activities they will be taking part in.
My child has an allergy, can you accommodate this?
Our staff members are trained in responding to anaphylaxis and have been taught how to use epi-pens safely and effectively.
Will my child be working in groups?
We aim to bring enough equipment so that the children will be able to choose whether to work separately or within a pair. However, sometimes for logistic reasons your child may have to work in pairs on certain activities.
Can my child bring their mobile phone with them?
We understand that you may want your child to have a mobile phone for your own piece of mind. However, during camp hours we kindly ask if we can look after your child’s phone and we will return it to them at the end of the day. We do this to prevent theft or loss and to prevent unauthorised images being taken of the other children at the camp.
My Child is on the Austistic Spectrum, will this camp be suitable for them?
We acknowledge that autism has a broad range of symptoms and no two cases will ever be the same. Some of the activities involve sharing equipment and working in pairs which we understand can be challenging for some children. However, our teachers have had extensive training and experience helping children who are on the autistic spectrum and will offer them the time and help required to ensure they have a positive experience.
Download a camp schedule!
Find a camp schedule for your camp
Paying via childcare vouchers?
We have a page dedicated to childcare voucher information.
Still have questions?
Send us an email and we’lll get back to you as soon as possible
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